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© 2017 by Valley Geeks LLC

T: 480-269-7721 602-888-3340 623-282-7114

We are listed on the well known computer repair directory

Frequently Asked Questions _


Valley Geeks Computer Repair wants to provide you, our customers, with the easiest and fastest way to answer your basic questions without having to make a service call request.


Below is a list of frequently asked questions about general computer issues.

Why Is My Computer Slow? _

There can be multiple reasons why your computer is running slow.

  • Virus Infection

  • Computer is not optimized

  • Hardware failure

  • Corrupt windows files

  • Hard Drive Fragmentation

Valley Geeks is able to fix all these issues, and much more.

Does Microsoft Call People Regarding There Computer? _

Microsoft will NEVER call you out of the blue regarding any issues with your computer. They will call you back if you contacted them DIRECTLY and asked for a call back. 

Most of these "Microsoft Certified Technicians" are scammers, and only want to take your hard earned money when there is NOTHING wrong with you computer. They get your number from a list and pretend to be affiliated with Microsoft. DON'T EVER let these people in your computer, they can lock you out, or infect your machine with malware.

How Do Viruses get On My Computer ? _

Viruses usually like to come in as fake programs that you use on a normal basis. They can infect both Windows system, and Apple systems. For example, they may pretend to have the name of these programs/files below.

  • Adobe Flash

  • Java

  • Picture Files

  • PDF Documents

  • EMail attachments

  • etc...


Valley Geeks specializes in virus removal. Give us a call if you need assistance.

I keep Getting Disconnected From The Internet. Why? _

Chances are that your modem or router is malfunctioning. Usually cheap routers last only 3-5 years. Modems usually last anywhere from 3-7 years. If you have an older modem/router, I would suggest having someone come out and take a detailed look at your network and resolve any other issues you may be having that is network related.

What is the Blue Screen Of Death? _

The Blue Screen of dead (Bsod) is a way for windows to tell you that something is seriously wrong with your computer. Bsod can be caused by multiple things.

  • Viruses

  • Hardware Failure

  • Corrupt windows files

  • Failed Windows Updates

  • Improperly Installed Hardware

Sometimes, the only way to fix a BSOD is to reinstall windows. Always make sure you have a backup of all your files.

How Do I Uninstall A Program? _

You can uninstall a program very easily by following these easy steps.


  1. Click on your start menu.

  2. Type in control panel.

  3. Click on Programs.

  4. Click on Programs And Features.

  5. Select the program you want to uninstall.

  6. Click on "Uninstall" at the top of the list, and follow the prompts. 

  7. Once finished, close the window, and return to your desktop.